Privacy Policy

1. Information we collect

We collect information you provide directly and information generated automatically when you use our website.

• Donation details: name, email, phone, postal/billing address, PAN (for 80G receipts) and the amount, cause and frequency of your gift.
• Contact and form data: information you submit through our contact, volunteer, partner, concern and receipt-search forms.
• Technical data: IP address, browser type, device information and usage data collected via essential and optional cookies.

2. How we use your information

• To process your donation and issue a valid 80G tax receipt.
• To send you updates about the seva your gift supports, where you have consented.
• To respond to your enquiries, applications and concerns.
• To meet our legal, accounting, audit and regulatory obligations, including under the Income Tax Act and FCRA where applicable.
• To maintain the security and integrity of our website.

3. Payment data

Payments are processed by a secure third-party payment partner. We do not collect or store your full card or bank details on our own servers. Your payment information is handled by the payment provider under their own security standards and privacy terms.

4. When we share information

We do not sell your personal data. We share it only where necessary and lawful:

• With our payment partner, to process your donation.
• With service providers who help us operate the website and communications, bound by confidentiality.
• With regulators, auditors or authorities where required by law.

5. Data retention

We retain donation and receipt records for as long as required by tax, accounting and regulatory rules. Other personal data is kept only as long as needed for the purpose it was collected, after which it is securely deleted or anonymised.

6. Your rights and choices

• You may request access to, correction of, or deletion of your personal data, subject to legal retention requirements.
• You can withdraw consent to marketing updates at any time via the unsubscribe link or by contacting us.
• You can control optional cookies through the cookie consent banner.

7. Security

We use appropriate technical and organisational measures to protect your information. No method of transmission over the internet is completely secure, but we work continuously to safeguard your data.

8. Contact us

For any privacy question or request, please contact us at seva@yashodalay.org. We will respond within a reasonable time.